Informativa sui rimborsi

Thank you for shopping at Mad-Under, a luxury outlet store. We want to make sure you are completely satisfied with your purchase. As such, we have created the following refund policy to ensure that our customers are fully informed of their options in case they are not satisfied with their purchase.

1. Returns We accept returns for all items purchased from Mad-Under, as long as they are returned within 30 days of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You will be responsible for paying the shipping costs for returning your item. Once we receive your item, we will inspect it and notify you of the status of your refund.

2. Exchanges We do not offer exchanges at this time. If you would like to exchange an item for a different size, color, or style, you will need to return the original item and place a new order for the item you want.

3. Refunds If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

4. Sale Items Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.

5. Damaged or Defective Items If you receive a damaged or defective item, please contact us immediately so we can make it right. We will replace the item or issue a refund, whichever you prefer.

6. Final Sale Items Some items may be designated as final sale. This means that they cannot be returned or refunded. Please read the product description carefully before making your purchase to determine if an item is final sale.

We reserve the right to refuse a refund or exchange if the item returned is not in its original condition or if it is returned after the 30-day return window has expired.

We hope you enjoy your purchase from Mad-Under, and if you have any further questions or concerns, please do not hesitate to contact us.